Legal
Shipping Policy
Last updated January 2026
All orders are picked, packed and dispatched from our studio in Mitcham, England.
Processing time
Orders placed before 1pm ET on a business day are dispatched the same day. Orders placed later, or at weekends and public holidays, ship the next business day.
Delivery options and rates
- Standard, 4–7 business days — $7.95, free on orders over $75
- Express, 2–3 business days — $16.50
- Overnight, next business day — $29.00
Tracking
A tracking number is emailed as soon as your parcel leaves us. You can also follow order status from the Account & Order Tracking page.
International orders
We ship to Canada, the UK and the EU with delivery in 7–14 business days. Duties, taxes and customs fees are the responsibility of the recipient and are collected by the carrier on delivery. Certain aerosol and alcohol-based products cannot travel by air and are excluded from international orders.
Lost or damaged parcels
If a parcel arrives damaged or does not arrive within ten business days of the expected date, contact us and we will replace it or refund you in full.
Questions about this policy?
NEXUSINFINITYGROUP LIMITED
78 Lavender Avenue, Mitcham, England CR4 3HH
+44 7438 707684
info@nexusinfinitygroup.sbs