Returns & Refunds

Unopened products in their original packaging can be returned for a full refund. Because these are cosmetics, opened products can be returned only if you experienced a reaction or the item was faulty — in that case we refund in full and ask you to describe the issue so we can review the batch.

Email us with your order number and the items you'd like to return. We'll send a prepaid label within one business day. Please pack items securely; we can't refund items damaged in return transit.

Refunds are issued to the original payment method within five business days of your return arriving. Your bank may take a further 3–10 days to post the credit. Original shipping charges are refunded only when the return is due to our error or a faulty product.

We don't process direct exchanges. Return the original item for a refund and place a new order for the shade or size you'd prefer, so you're not waiting on stock.

Gift cards, final-sale items and free gifts cannot be returned. Sets must be returned complete.